A positive and friendly attitude
Mr D Houldridge
There is a difference between estate agents – more than just the price. Jo and Neil at Lancaster Samms epitomise the personality, consideration and approach you should expect when selling your most valuable possession. I recommend them highly for helping find the right buyer, guiding me through the process and keeping me informed leading to a successful sale. All done with a positive and friendly attitude.
“Lancaster Samms assisted us with the sale of my late mother’s property in York in 2018. From the very first contact I was impressed with the friendly and professional service, and at all times felt like a valued client. Initially dealing with James, and then Elkie, the team provided a seamless service throughout, kept us informed of progress and gave us excellent advice at key stages; and as a result we were able to secure a timely sale. Due to the circumstances this was an emotional journey for the family and we were equally supported on a personal level, by Elkie in particular, which helped ease the heartbreak of losing a much-loved family home. I cannot recommend Lancaster Samms highly enough.”
Mr & Mrs Redshaw
We would very highly recommend anyone considering selling their property to use Lancaster Samms. From start to finish Elkie kept us informed. Ours was a long & difficult move as we were also building a new home.
This is our fourth move and Elkie went above and beyond to help push the sale forward. She would often communicate out of hours and on her days off – you don’t get service like this very often these days!
True professionals, thank you Lancaster Samms”.
A first class estate agent
Mr & Mrs Boyes
“I can’t thank Lancaster Samms enough, most especially Elkie for helping us in our home move. Every phone call was answered or promptly returned and every question answered truthfully. A move that was dragging on for us was brought swiftly to a perfect end. I would recommend Lancaster Samms as being a first class estate agent.”
Excellent market knowledge
Mr & Mrs Withecombe
Neil & Jo oversaw both the sale and purchase of our recent move and the service received at both ends was exemplary. We felt supported throughout the sale process and any questions or concerns were always addressed promptly and with excellent market knowledge. I wouldn’t hesitate in recommending them.
They looked after us so well
Mr & Mrs Cameron
Would highly recommend Lancaster Samms. They looked after us so well – very professional, great communication skills, very attentive towards our needs and very constructive and practical when advising us on selling our house. Big thanks again.
Professionalism and good cheer
Mr & Mrs Cosens
“Elkie genuinely went the extra mile over a sustained period for us. We had an extended sale that involved multi-faceted challenges and Elkie dealt with them all with professionalism and good cheer. Definitely to be recommended. Thank you Lancaster Samms”
Top class estate agent
Mr & Mrs Moiser
We purchased our fantastic new home in York through Lancaster Samms. The service given throughout the process was excellent in every respect. The viewings were conducted by Elkie and James who both gave us time to view the property without any pressure and were able answer questions.
Once the sale was agreed Elkie made herself available to help us and was always on hand to answer questions and provide information such as recommending a surveyor. I cannot thank Elkie enough for her warm and friendly assistance.
On the day we moved Neil Samms greeted us with a friendly welcome to York, handing over a pack containing the key to our new house and a bottle of fizz to celebrate.
Lancaster Samms is a top class estate agent who go the extra mile to ensure their customers are happy and well looked after. I have no hesitation in recommending them to anyone looking to sell or buy a property.
Far exceeded numerous other estate agents I met
Dear Mr Samms
Having recently visited York with a view to buying a property, I felt compelled to write to appraise you of my experience with Lancaster Samms.
Having initially reached out to Jo Hollins to view a specific property, I was impressed by Jo from the outset. Her attitude, help and openness far exceeded numerous other estate agents I met.
Even though it was clear to Jo I would not pursue the property listed with your company, she both offered advice and was happy to answer any query. Jo is an invaluable asset to your company and please pass on my sincere thanks for her kind help and assistance.
To date I have not purchased a property and as such will stay in touch, as I would very much prefer to pursue a purchase via your company.
Neil’s personal support was constant
Mr A Pulsford
Neil and his team support through the sale of our property was frankly breathtaking and incredibly refreshing. Neil’s personal support was constant and he managed the process of the sale all the way through to the day of completion.
I honestly can’t recommend this estate agent enough and if I was to sell a property in York again, I would immediately appoint Neil and his team on my behalf.