Testimonials

Dedicated to the process

Miss M Horton

Lancaster Samms were impressive, professional, open and honest and completely caring throughout the process.  The whole staff were professional and friendly, giving honest opinions when asked.  Neil Samms was amazing in his professionalism and knowledge of the national and local housing market.  His care and attention to detail never faltered and Jo Hollins went the extra mile.  She was completely dedicated to the process of selling my home and even ensuring I had thought about every aspect of my purchase.  A true professional who clearly wants to see vendors and purchasers happy.


Professionalism & dedication

Mr & Mrs C Binns, York

“Jo was an absolute star during our house purchase in York. She kept on top of everyone in the chain, including our own estate agents! She also came to meet us on a Saturday in her spare time to make sure we had our house keys. Would highly recommend Lancaster Samms for their professionalism and dedication throughout the house buying process”.


Above & Beyond

Mrs C Granger

A huge thank you to Jo for all her help during the process of buying our dream home, she went above and beyond to help in any way she could which was much appreciated. We don’t think we could have done it without her.


Open & honest

Mr & Mrs J Kent

Having not moved house for 17 years we were looking for an estate agent that would guide us through the process. Neil and his team understood the local market, quickly identified the key selling features of our property and even timed the photo shoot to coincide with the weather forecast to ensure the property was shown at its best.

Throughout the sale, communications were regular, open and honest; advice was professional and insightful, leading to the swift and successful sale of our house and the purchase of our new home, exactly as promised.

Thanks to all the team, but especially to Neil & Jo.


Very Approachable

Mr M Cahill

I have no hesitation in recommending Lancaster Samms. I purchased a property from them recently and was very impressed with their services. Queries were answered quickly and clearly. They were very approachable and dealt with everything without fuss, They even gave a moving in present. Special thanks to James for his flawless work.


Went the extra mile

Dr S Antill

Lancaster Samms have been brilliant throughout our house sale and really made the whole procedure so much less stressful. Our house sale turned out to be slightly complex, and James  dealt with it all without any complaints and we felt fully informed and comfortable contacting him at any point.

Although all the staff at Lancaster Samms have been extremely helpful throughout our process, our designated agent James was fantastic through the whole process and we felt he really went the extra mile in order to give us the best experience of house selling. No query was too much effort for him, and we are extremely grateful. Thank you, will definitely be recommending you!


Friendly & efficient

Mr M Gray

We’ve just purchased a house marketed via Lancaster Samms and found them to be both friendly and efficient. Jo especially was great to deal with, price negotiation was done professionally and Jo kept a track of progress, nudging the various parties as required to ensure the sale went through without a hitch. I sold my last house via an on-line agent, they were cheap but useless and the sale took ages, you get what you pay for I guess.


Amazing

Mr & Mrs S Crowther

Elkie, we cannot thank you enough for all your hard work over the last few months! Keeping us in the loop all the time was amazing, even at weekends!


Felt like one of the family

Mr & Mrs Roe

Just moved into our bungalow purchased through Lancaster Samms. Jo was an amazing help throughout. She kept us up to speed with all developments and chased anything which appeared to be a bit slow – mainly solicitors! She felt like one of the family.


Wonderful

Mr P Butler

I heard that someone once said there are not many more stressful things in life than selling/buying properties. Whoever said that obviously didn’t use Lancaster Samms!

They were wonderful all the way through and made everything easy and straight forward.