Miss L Newbould
My partner and I recently bought a property from Lancaster Samms and their customer service was absolutely excellent. Elkie was fantastic and she helped make a stressful process a lot less stressful. They also provided us with a lovely welcome pack on completion. The service was always very friendly and professional. I would definitely recommend them.
Dedicated to the process
Miss M Horton
Lancaster Samms were impressive, professional, open and honest and completely caring throughout the process. The whole staff were professional and friendly, giving honest opinions when asked. Neil Samms was amazing in his professionalism and knowledge of the national and local housing market. His care and attention to detail never faltered and Jo Hollins went the extra mile. She was completely dedicated to the process of selling my home and even ensuring I had thought about every aspect of my purchase. A true professional who clearly wants to see vendors and purchasers happy.
Felt like one of the family
Mr & Mrs Roe
Just moved into our bungalow purchased through Lancaster Samms. Jo was an amazing help throughout. She kept us up to speed with all developments and chased anything which appeared to be a bit slow – mainly solicitors! She felt like one of the family.
Open & honest
Mr & Mrs J Kent
Having not moved house for 17 years we were looking for an estate agent that would guide us through the process. Neil and his team understood the local market, quickly identified the key selling features of our property and even timed the photo shoot to coincide with the weather forecast to ensure the property was shown at its best.
Throughout the sale, communications were regular, open and honest; advice was professional and insightful, leading to the swift and successful sale of our house and the purchase of our new home, exactly as promised.
Thanks to all the team, but especially to Neil & Jo.
Went the extra mile
Dr S Antill
Lancaster Samms have been brilliant throughout our house sale and really made the whole procedure so much less stressful. Our house sale turned out to be slightly complex, and James dealt with it all without any complaints and we felt fully informed and comfortable contacting him at any point.
Although all the staff at Lancaster Samms have been extremely helpful throughout our process, our designated agent James was fantastic through the whole process and we felt he really went the extra mile in order to give us the best experience of house selling. No query was too much effort for him, and we are extremely grateful. Thank you, will definitely be recommending you!
Mr P Butler
I heard that someone once said there are not many more stressful things in life than selling/buying properties. Whoever said that obviously didn’t use Lancaster Samms!
They were wonderful all the way through and made everything easy and straight forward.
Miss Ledden & Mr Palmer
Lancaster Samms have been brilliant for our first house purchase. They had immediate availability for the viewing and regular communication throughout the buying process. The box and bottle of Prosecco on key collection was a lovely and thoughtful touch. We highly recommend their services. Thanks again.
Great to deal with
Mr E Hunter
We have just purchased a property that was sold through Lancaster Samms. Our first contact was with Neil who viewed the property with us and then was our direct contact during the buying process. He was very professional throughout. We then had a lot of contact with Elkie and Jo who were both always on hand to answer any questions or requirements we had. Both very helpful and great to deal with. Would recommend.
Friendly & efficient
Mr M Gray
We’ve just purchased a house marketed via Lancaster Samms and found them to be both friendly and efficient. Jo especially was great to deal with, price negotiation was done professionally and Jo kept a track of progress, nudging the various parties as required to ensure the sale went through without a hitch. I sold my last house via an on-line agent, they were cheap but useless and the sale took ages, you get what you pay for I guess.
Mr & Mrs Miller
Lancaster Samms were fantastic, we could not recommend them enough. Great communication and a great service. Thank you so much!