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Testimonials

Testimonials

Felt like one of the family

11Just moved into our bungalow purchased through Lancaster Samms. Jo was an amazing help throughout. She kept us up to speed with all developments and chased anything which appeared to be a bit slow – mainly solicitors! She felt like one of the family.

Mr & Mrs Roe

Efficient & professional throughout

Cannot recommend Lancaster Samms highly enough. Utterly efficient and professional throughout the duration of our (less than straightforward!) property sale. The delightful Jo was our main point of contact and she never failed to be a fantastic balance of informative, realistic and upbeat – exactly what you need during stressful times.

Mrs E Thorpe, York

Open & honest

Having not moved house for 17 years we were looking for an estate agent that would guide us through the process. Neil and his team understood the local market, quickly identified the key selling features of our property and even timed the photo shoot to coincide with the weather forecast to ensure the property was shown at its best.

Throughout the sale, communications were regular, open and honest; advice was professional and insightful, leading to the swift and successful sale of our house and the purchase of our new home, exactly as promised.

Thanks to all the team, but especially to Neil & Jo.

Mr & Mrs J Kent

Professionalism & dedication

Jo was an absolute star during our house purchase in York. She kept on top of everyone in the chain, including our own estate agents! She also came to meet us on a Saturday in her spare time to make sure we had our house keys. Would highly recommend Lancaster Samms for their professionalism and dedication throughout the house buying process.

Mr & Mrs C Binns, York

Exceptional service

Exceptional service. Lancaster Samms sold my house quickly for good price. Jo my allotted agent was efficient and cheerful and guided me through the selling procedure.

Mrs J Lawler, York

What a service!

What service! I can’t thank Neil and the team enough, with special thanks to Jo. Our sale was made complicated by a chain and Jo ensured she knew what was going on with every transaction along the chain at all times. It shows the skill and value of genuine estate agents.

Mr R Thorpe, York

Exemplary from start to finish

Lancaster Samms completely breaks the mould for Estate agents. Exemplary from start to finish, Neil and Jo provided the most professional, knowledgable and reliable package in selling our house. I would highly recommend using them if you are buying or selling in York. We chose them as we needed the sale to progress as smoothly and stress free as possible due to our situation involving two simultaneous property sales, and one purchase. They went above and beyond to deliver their promise, and we accepted the offer from our first viewer. The sale progressed seamlessly which is just what we needed. Jo and Neil have both given us their time and knowledge in advising us on our new family home, in a totally impartial way, going above and beyond.

Mrs H Bosenquet-To

Above & beyond my expectations of an estate agent

I can’t recommend Jo and the team at Lancaster Samms enough; they were excellent – from the initial valuation through to completion. The friendly, professional manner we experienced throughout our sale was fantastic. Jo went above and beyond my expectations of an Estate Agent. The photographs and marketing material were excellent and the property was online and ready to view within hours of instruction. Viewings were booked immediately – I couldn’t keep up with how many Jo had managed to get booked in within 24 hours! Within 5 days of our house being marketed, an offer of full asking price was received which we were over the moon with. Post offer, she managed the chain and chased down outstanding actions in order that the sale went through as quickly as possible. I wouldn’t hesitate to use Lancaster Samms again in future.

Miss Gordon & Mr Smithson

A refreshing change

A massive thank you to Jo and the team at Lancaster Samms for all the advice, help and utmost professionalism throughout our buying process. Jo was exceptionally helpful in identifying the right property for us and alleviating what potentially could have been a stressful situation throughout the journey. I would not hesitate in recommending them to anyone thinking of buying or selling.

It made a refreshing change to be able to contact an agent outside of normal working hours. Jo is now working on more property searches for us and we have every confidence in her!! No pressure…

Mr & Mrs Tippett

Consistently the most helpful and informative

Hi Elkie, we just wanted to thank you for everything you’ve done for us (especially considering we’re not really your clients). You’ve consistently been the most helpful and informative of everyone we’ve dealt with Thanks sincerely.

Charlotte Messer & Daniel Shaftoe

A positive and friendly attitude

There is a difference between estate agents – more than just the price.  Jo and Neil at Lancaster Samms epitomise the personality, consideration and approach you should expect when selling your most valuable possession.  I recommend them highly for helping find the right buyer, guiding me through the process and keeping me informed leading to a successful sale.  All done with a positive and friendly attitude.

Mr D Houldridge

Seamless service

“Lancaster Samms assisted us with the sale of my late mother’s property in York in 2018.  From the very first contact I was impressed with the friendly and professional service, and at all times felt like a valued client.  Initially dealing with James, and then Elkie, the team provided a seamless service throughout, kept us informed of progress and gave us excellent advice at key stages; and as a result we were able to secure a timely sale.  Due to the circumstances this was an emotional journey for the family and we were equally supported on a personal level, by Elkie in particular, which helped ease the heartbreak of losing a much-loved family home.  I cannot recommend Lancaster Samms highly enough.”

Mrs Dawson
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