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REVIEWS

Testimonials

“Helpful & professional”

Just want to say a big thank you to the team at Lancaster Samms. One week ago we moved into our lovely new home purchased through Lancaster Samms. James was our contact and could not have been more helpful and professional, he was always available to deal with our queries and this was very helpful as we were locating from Devon to York so everything had to be conducted by telephone.

Lancaster Samms certainly helped make a potentially stressful time a great deal easier.

I have no hesitation in recommending them and wound certainly use them in the future should the need arise.

Mr & Mrs Machin

“Exceptional service”

Exceptional service. Lancaster Samms sold my house quickly for good price. Jo my allotted agent was efficient and cheerful and guided me through the selling procedure.

Mrs J Lawler, York

“Consistently the most helpful and informative”

Hi Elkie, we just wanted to thank you for everything you’ve done for us (especially considering we’re not really your clients). You’ve consistently been the most helpful and informative of everyone we’ve dealt with Thanks sincerely.

Charlotte Messer & Daniel Shaftoe

“Seamless service”

“Lancaster Samms assisted us with the sale of my late mother’s property in York in 2018.  From the very first contact I was impressed with the friendly and professional service, and at all times felt like a valued client.  Initially dealing with James, and then Elkie, the team provided a seamless service throughout, kept us informed of progress and gave us excellent advice at key stages; and as a result we were able to secure a timely sale.  Due to the circumstances this was an emotional journey for the family and we were equally supported on a personal level, by Elkie in particular, which helped ease the heartbreak of losing a much-loved family home.  I cannot recommend Lancaster Samms highly enough.”

Mrs Dawson

“Professionalism and good cheer”

“Elkie genuinely went the extra mile over a sustained period for us. We had an extended sale that involved multi-faceted challenges and Elkie dealt with them all with professionalism and good cheer. Definitely to be recommended. Thank you Lancaster Samms”

Mr & Mrs Cosens

“Top class estate agent”

We purchased our fantastic new home in York through Lancaster Samms. The service given throughout the process was excellent in every respect. The viewings were conducted by Elkie and James who both gave us time to view the property without any pressure and were able answer questions.

Once the sale was agreed Elkie made herself available to help us and was always on hand to answer questions and provide information such as recommending a surveyor. I cannot thank Elkie enough for her warm and friendly assistance.

On the day we moved Neil Samms greeted us with a friendly welcome to York, handing over a pack containing the key to our new house and a  bottle of fizz to celebrate.

Lancaster Samms is a top class estate agent who go the extra mile to ensure their customers are happy and well looked after. I have no hesitation in recommending them to anyone looking to sell or buy a property.

Mr & Mrs Moiser

“Neil’s personal support was constant”

Neil and his team support through the sale of our property was frankly breathtaking and incredibly refreshing. Neil’s personal support was constant and he managed the process of the sale all the way through to the day of completion.

I honestly can’t recommend this estate agent enough and if I was to sell a property in York again, I would immediately appoint Neil and his team on my behalf.

Mr A Pulsford

“Every detail was taken care of”

Lancaster Samms were wonderfully effective in the sale of our house, every detail was taken care of and they found us a perfect buyer – thank you to Elkie and the team

Dr & Mrs Sinclair

“Friendliness and positivity has been amazing”

You handled matters from the start and we had every confidence in your recommendations and expert guidance.  The first time I called the office Elkie said “we aren’t trying to take over the world, we take on a small number of houses and try to do everything well”. What an understatement!

You have been so readily available, communicated often and your optimism, friendliness and positivity has been amazing. Thank you!

Mr & Mrs N Ridley, Escrick

“A thoroughly professional service”

We first listed our property with another agency who promised the world.  Sadly they did not deliver, and after a few weeks we took the house off the market.  Six months later we placed it back on the market with Lancaster Samms.  We got a thoroughly professional service with constant updates and a number of expressions of interest resulting in a quick sale.   If we sell again, we will use Lancaster Samms without hesitation.

Mr & Mrs Spence, York

“The service you and your team have offered as been incomparable”

We just wanted to say thank you for all of your help during our purchase. The service you and your team have offered has been incomparable. Your efficient, consistent communication has relieved a lot of stress from us at a very busy time in our lives; running a business, having a baby and buying a house is not the easiest! Not to mention how hospitable and approachable you have been during this process, nothing has been too much trouble and we really appreciate that. We will certainly recommend Lancaster Samms in future, and wish you all the best.

Mr Bentinck & Miss Pickard, York

“Nothing was too much trouble”

James – we just wanted to say a big thank you for all your hard work in selling our house.  You were fantastic at keeping us informed and you were always professional and helpful.  Nothing was too much trouble for you and you were always quick to respond to any enquiries and very supportive from start to finish.

Mr & Mrs Porteous, York
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