Neil & Jo oversaw both the sale and purchase of our recent move and the service received at both ends was exemplary. We felt supported throughout the sale process and any questions or concerns were always addressed promptly and with excellent market knowledge. I wouldn’t hesitate in recommending them.

Would highly recommend Lancaster Samms. They looked after us so well – very professional, great communication skills, very attentive towards our needs and very constructive and practical when advising us on selling our house. Big thanks again.

“Elkie genuinely went the extra mile over a sustained period for us. We had an extended sale that involved multi-faceted challenges and Elkie dealt with them all with professionalism and good cheer. Definitely to be recommended. Thank you Lancaster Samms”

We purchased our fantastic new home in York through Lancaster Samms. The service given throughout the process was excellent in every respect. The viewings were conducted by Elkie and James who both gave us time to view the property without any pressure and were able answer questions.

Once the sale was agreed Elkie made herself available to help us and was always on hand to answer questions and provide information such as recommending a surveyor. I cannot thank Elkie enough for her warm and friendly assistance.

On the day we moved Neil Samms greeted us with a friendly welcome to York, handing over a pack containing the key to our new house and a  bottle of fizz to celebrate.

Lancaster Samms is a top class estate agent who go the extra mile to ensure their customers are happy and well looked after. I have no hesitation in recommending them to anyone looking to sell or buy a property.

Dear Mr Samms

Having recently visited York with a view to buying a property, I felt compelled to write to appraise you of my experience with Lancaster Samms.

Having initially reached out to Jo Hollins to view a specific property, I was impressed by Jo from the outset. Her attitude, help and openness far exceeded numerous other estate agents I met.

Even though it was clear to Jo I would not pursue the property listed with your company, she both offered advice and was happy to answer any query. Jo is an invaluable asset to your company and please pass on my sincere thanks for her kind help and assistance.

To date I have not purchased a property and as such will stay in touch, as I would very much prefer to pursue a purchase via your company.

Neil and his team support through the sale of our property was frankly breathtaking and incredibly refreshing. Neil’s personal support was constant and he managed the process of the sale all the way through to the day of completion.

I honestly can’t recommend this estate agent enough and if I was to sell a property in York again, I would immediately appoint Neil and his team on my behalf.

Lancaster Samms were wonderfully effective in the sale of our house, every detail was taken care of and they found us a perfect buyer – thank you to Elkie and the team

You handled matters from the start and we had every confidence in your recommendations and expert guidance.  The first time I called the office Elkie said “we aren’t trying to take over the world, we take on a small number of houses and try to do everything well”. What an understatement!

You have been so readily available, communicated often and your optimism, friendliness and positivity has been amazing. Thank you!

We first listed our property with another agency who promised the world.  Sadly they did not deliver, and after a few weeks we took the house off the market.  Six months later we placed it back on the market with Lancaster Samms.  We got a thoroughly professional service with constant updates and a number of expressions of interest resulting in a quick sale.   If we sell again, we will use Lancaster Samms without hesitation.

We just wanted to say thank you for all of your help during our purchase. The service you and your team have offered has been incomparable. Your efficient, consistent communication has relieved a lot of stress from us at a very busy time in our lives; running a business, having a baby and buying a house is not the easiest! Not to mention how hospitable and approachable you have been during this process, nothing has been too much trouble and we really appreciate that. We will certainly recommend Lancaster Samms in future, and wish you all the best.

James – we just wanted to say a big thank you for all your hard work in selling our house.  You were fantastic at keeping us informed and you were always professional and helpful.  Nothing was too much trouble for you and you were always quick to respond to any enquiries and very supportive from start to finish.

Elkie – thank you so much for your assistance, it is very much appreciated.  Your dedication and commitment in seeing things through to completion were second to none.