Exceptional level of service
“This should have been a very difficult process for us as it was the sale of my mother’s house, and the closing of her estate. However, we received an exceptional level of service from Elkie, who dealt with us kindly and sensitively from beginning to end. We were really touched by how personal the service was. Elkie constantly went above and beyond to make sure we were looked after – even bringing us muffins to keep us going while we cleared out the house!! We were delighted with the photos and the brochure produced for the house – they were beautifully done to a very high standard, and I’m sure contributed to the quick sale of the house. Thank you so much – your attention to detail, speed and efficiency, and all the personal touches, are deeply appreciated.”
Lancaster Samms were amazing through this process
Mr & Mrs Collins
“We instructed Lancaster Samms because we felt that their premium brand best suited our character property. The brochure they produced was of a high quality and the professional photos were fabulous, putting us in a great position to hit the market. Incredibly within 16 hours we had a full asking price offer. Charlie was brilliant at advising us of our options and after 4 days we had a number of offers over our original asking price, which was wonderful.
Our moving experience was particularly difficult with it being a long chain but Lancaster Samms were amazing through this process. They regularly kept us and our buyers updated. At no point did I struggle to get hold of someone from the office and I always felt like they were on top of things.
Originally we had considered advertising our home online and doing everything ourselves to keep the costs down, I am so relieved we didn’t do this! I felt that Lancaster Samms continuously went over and above for us and I feel like their premium brand comes hand in hand with a premium service. I strongly recommend them as an agent.”
We felt that the distinguishing feature of their service was the fact that they cared
Mr & Mrs Gibson
After trying unsuccessfully for six months to sell our house with another York based estate agent we decided to commission Lancaster Samms.
Throughout the sales process Neil, Charlie and all of the staff were extremely professional. They gave invaluable advice throughout – from advising us on pricing, presenting our property on the internet, marketing proactively, attending viewings, negotiating with interested parties, dealing with lawyers and eventually completing the sale.
Whilst we were delighted with all aspects of the service provided by the team at Lancaster Samms, we felt that the distinguishing feature of their service was the fact that they cared. From the outset of the process we felt that we were working with partners who really wanted to help sell the property. They were always available, proactive, flexible and above all supportive. Their ability to deliver a professional service in a friendly and supportive manner is what sets them apart.
We have no hesitation in recommending their service and would definitely work with them again.
I firmly believe you looked after my best interest
Mr R Longhorn, Monkgate
I would like to thank you for securing the sale of my property. As a mortgage broker we are used to dealing with estate agents each day and it was a pleasant change to deal with Charlie at Lancaster Samms, I firmly believe you looked after my best interests. Your polite, professional and caring approach was very much appreciated. I am very pleased with the sale price that you negotiated for me and would never hesitate in recommending you to clients, friends and family. You did what you said you would and delivered in every area.
Confidence and enthusiasm I have never seen before
Mr P Foster
May I take this opportunity to say how overwhelmed I have been with the service and attention to detail that you have provided during the sale of my property. Right from the out set you approached the sale with confidence and enthusiasm I have never seen before, giving me a prompt and honest appraisal of the property and explaining in detail what Lancaster Samms were able to provide. Further more you sourced and negotiated a respectable purchaser within 7 days using all your expertise gleamed from many years working in the residential property sector.
I have now entrusted in Lancaster Samms to sell a further property and would highly recommend them as they have given me a huge amount of confidence in their ability to deliver in what are very testing times in a volatile property market. Great work guys and good luck for the future
I wanted to write to formally let you know how impressed we have been with the service we have received from you both. You provided a very high level of personal service and have worked extremely hard on our behalf. Your commitment to getting us a sale was impressive and your support through the sale process was invaluable.
It was particularly reassuring to only ever deal with a partner in your firm, one of you was always available when we needed to contact you. You have provided an excellent service, I do not think we would have sold our property had we gone through a traditional estate agent. I will have no hesitation in recommending you to others
Willingness to go the extra mile
Ms A Gane, Southbank
Lancaster Samms’ knowledge and understanding of the housing market is truly impressive and, without doubt, second to none. From the initial valuation to completion of the sale, the whole process was handled with the utmost professionalism. Their proactive style of communication meant that I was kept fully up to speed with every step and their willingness to go the extra mile meant that the entire experience was remarkably stress free! They are commited to providing the best possible service tailored to your own specific needs. Both Charlie and Neil are commited professionals – it is obvious they have a real passion for their work and this shines through in everything they do. I am very happy to recommend Lancaster Samms without reservation.
Top class service
Mr & Mrs Wilkinson, York
In instructing Lancaster Samms as the estate agent of choice to sell our York property we could not have been more impressed. Charlie and Neil’s personal and professional approach and attention to detail was outstanding. Not only were they able to secure a very quick sale but were always available to provide honest and helpful advice to calm our nerves in what is a stressful experience. In our opinion a top class service from a top class estate agent! We would not hesitate in recommending them to any prospective client.”
You truly are unique amongst Estate Agents
Mr & Mrs Genner, Askham Bryan
Neil, you truly are unique amongst Estate Agents – you actually worked very hard for your fee. Not to mention your unfailing pleasant manner and dedication to achieving a sale. We are extremely grateful for all your hard work, it has been a pleasure knowing you.
You were absolutely brilliant
Thank you so very much for such an outstanding service. Throughout our journey of putting our house on the market, promoting it so effectively, handling potential buyers, negotiating a great price and smoothing our pathway to the big day, you were absolutely brilliant.
At every stage you were on the ball, you never let us down and you kept us fully informed. Your professionalism, optimism and friendly personalities kept us positive during a period that would otherwise have been a very stressful period.