Testimonials

Neil cares about people

Mr & Mrs Haley

Having just completed on the sale of our house, we cannot recommend the services of Lancaster Samms enough. Neil has been our trusty guide, ready with information, advice if required, reassurance and a friendly voice along the way. He found us a steady stream of viewers, connecting us with our buyers in less than three weeks.

This was a feat in itself, as the prospective purchaser was residing overseas, and there were many emails exchanged between Neil and the buyers – who subsequently told us quite spontaneously that Neil was different from most agents, in a most positive way.

Not only did Neil oversea a trouble free sale, but he has found us a lovely off plan house for our retirement in a desirable location. Neil cares about people and houses in a way we haven’t encountered before, and it has been a pleasure doing business with him


The highest level of service in York

Mrs C Dearing

Lancaster Samms is an estate agency which, in my opinion, offers the highest level of service in York. Both Neil and Charlie are professional, polite and their attention to detail is what makes them stand out. Throughout our house selling process they were always there to answer all questions and ensure a smooth process.

Having used other estate agencies previously, I can honestly say hand on heart they are the best for the level of customer care that they provide. Many thanks.


Thoroughly impressed with every aspect of their service

Mrs H Graham

Lancaster Samms have done a fantastic job in selling our home. After being on the market with another agent for some time with no success we were beginning to feel a little dis-heartened. A colleague of mine recommended switching to Lancaster Samms and we haven’t looked back. They sold our home within a week of marketing it and we have been thoroughly impressed with every aspect of their service, particularly the way they have kept us informed at every stage. I feel they have really gone the extra mile and it really sets them apart from other estate agents we have dealt with in the past. A great example of this being the fact our sale was agreed by Charlie on Easter Sunday!

I have already recommended Charlie and Neil to other people I know who are thinking of moving – they are setting a new standard for estate agency in York!


I cannot thank Lancaster Samms enough for all their hard work in selling our home

Mr & Mrs Snowball

I cannot thank Lancaster Samms enough for all their hard work in selling our home, they took all off the stress out of it and their knowledge and expertise in this market place is second to none. Neil gives refreshing, honest advise which clearly works well as we sold our properly in a matter of days for the asking price, not an easy task in this challenging market.

I will confidently recommend Neil and Charlie’s services to anyone thinking of selling a properly and would never use another agent again (not that I’m planning on moving anything soon!)


I found your company to be unique from any other agencies

Mrs C Henderson

I would like to express my sincere thanks for your assistance in the sale of my house.  I found your company to be unique from any other agencies, personal, courteous, prompt and extremely professional.  From the initial valuation right up until the point of sale I felt that you were in complete control and guided me through the whole process with ease.  You kept me informed, gave me advice, listened to my concerns and were always contactable.

I know that you will be an extremely successful agent as you have proved that already.  I would like to thank you both for all your hard work and dedication and it goes without saying that I will recommend you without any hesitation


We were extremely well looked after

Mr & Mrs Oxendale

After a very poor response to the advertising of our property with the original estate agents, we were recommended by a friend to speak to Charlie and Neil at Lancaster Samms. Instantly they gave us a feeling of confidence by providing an extremely positive approach, sound advise, an eye for detail and very good communication skills.

The professional service provided by Lancaster Samms quickly resulted in the successful sale of our property.We were extremely well looked after, and we would not hesitate to recommend Lancaster Samms to any new vendor.


Dealing with Lancaster Samms has been a real pleasure

Jenny Barnes

A big thank you to Lancaster Samms for the speedy and efficient sale of my house.  The whole process has been smooth and without problems.  From the start you listened to what I had to say, offered sensible and helpful advice and did exactly what you said you would do at all stages. The brochure you produced was excellent, showing my property at its’ best.  I was properly informed of all viewings and, once under offer, all the liaison with my purchaser and solicitors was swiftly dealt with.  The result – completion within four months of putting the property on the market – is in my experience almost unheard of, and is particularly pleasing in today’s difficult market.

Thank you also for your help with my related purchase – your advice was very helpful and was instrumental in my making a timely offer to secure just the very property I wanted for my new home. Dealing with Lancaster Samms has been a real pleasure and I would recommend you to anyone seeking to sell or buy property in York. Sincerely


Throughout my dealings with both Charlie & Neil, I have found their attention and dedication to my property sale nothing short of outstanding.

Mr Gibbons

Following previous attempts by other local agents to procure a sale for my investment apartment in York city centre, I decided to engage Lancaster Samms for a fresh marketing approach.  Throughout my dealings with both Charlie & Neil, I have found their attention and dedication to my property sale nothing short of outstanding.

Within the first few days of marketing viewings were achieved and shortly thereafter I received an acceptable offer followed by a successful sale with quick completion.

In today’s stressful marketplace, many agents are not reacting to the changes imposed by “tougher times”  This is not the case with Lancaster Samms, they are proactive in following leads, acquiring feedback and making honest suggestions.  I am certain they will reap the future benefits of their hard work and become a very well established agent in the York arena


The preparation and effort your team put into the sale of my property before it went on the market, the great marketing around it and the assistance with the legal aspects was outstanding

Miss N Irvine

I wanted thank you again for the exceptional service I received from you and your company. You made what i thought was going to be a long & arduous process happen with ease and no stress at all.

The preparation and effort your team put into the sale of my property before it went on the market, the great marketing around it and the assistance with the legal aspects was outstanding and the very personal service (even down to helping me move some of my furniture!) was perfect.


Motorways ahead of any other estate agents I have encountered

Mr S Crawshaw

Having moved house several times in my life I can safely say that the sale of my Mother`s house by Lancaster Samms was streets, no motorways ahead of any other estate agents I have encountered!! From the very first meeting with Neil Samms I knew we were in safe hands and so it proved to be. The communication lines were excellent, the sale was completed with the minimum of fuss and he put us in touch with a very good solicitor as we live away from York. Neil has arranged items to be cleared from the house and some other items to be picked up in my absence.

Going the extra mile is an often-used term and sadly many companies do not. Lancaster Samms have gone much further than that and have offered, and given, outstanding service. Very many thanks