Willingness to go the extra mile
Ms A Gane, Southbank
Lancaster Samms’ knowledge and understanding of the housing market is truly impressive and, without doubt, second to none. From the initial valuation to completion of the sale, the whole process was handled with the utmost professionalism. Their proactive style of communication meant that I was kept fully up to speed with every step and their willingness to go the extra mile meant that the entire experience was remarkably stress free! They are commited to providing the best possible service tailored to your own specific needs. Both Charlie and Neil are commited professionals – it is obvious they have a real passion for their work and this shines through in everything they do. I am very happy to recommend Lancaster Samms without reservation.
Top class service
Mr & Mrs Wilkinson, York
In instructing Lancaster Samms as the estate agent of choice to sell our York property we could not have been more impressed. Charlie and Neil’s personal and professional approach and attention to detail was outstanding. Not only were they able to secure a very quick sale but were always available to provide honest and helpful advice to calm our nerves in what is a stressful experience. In our opinion a top class service from a top class estate agent! We would not hesitate in recommending them to any prospective client.”
You truly are unique amongst Estate Agents
Mr & Mrs Genner, Askham Bryan
Neil, you truly are unique amongst Estate Agents – you actually worked very hard for your fee. Not to mention your unfailing pleasant manner and dedication to achieving a sale. We are extremely grateful for all your hard work, it has been a pleasure knowing you.
You were absolutely brilliant
Thank you so very much for such an outstanding service. Throughout our journey of putting our house on the market, promoting it so effectively, handling potential buyers, negotiating a great price and smoothing our pathway to the big day, you were absolutely brilliant.
At every stage you were on the ball, you never let us down and you kept us fully informed. Your professionalism, optimism and friendly personalities kept us positive during a period that would otherwise have been a very stressful period.
Neil cares about people
Mr & Mrs Haley
Having just completed on the sale of our house, we cannot recommend the services of Lancaster Samms enough. Neil has been our trusty guide, ready with information, advice if required, reassurance and a friendly voice along the way. He found us a steady stream of viewers, connecting us with our buyers in less than three weeks.
This was a feat in itself, as the prospective purchaser was residing overseas, and there were many emails exchanged between Neil and the buyers – who subsequently told us quite spontaneously that Neil was different from most agents, in a most positive way.
Not only did Neil oversea a trouble free sale, but he has found us a lovely off plan house for our retirement in a desirable location. Neil cares about people and houses in a way we haven’t encountered before, and it has been a pleasure doing business with him
The highest level of service in York
Mrs C Dearing
Lancaster Samms is an estate agency which, in my opinion, offers the highest level of service in York. Both Neil and Charlie are professional, polite and their attention to detail is what makes them stand out. Throughout our house selling process they were always there to answer all questions and ensure a smooth process.
Having used other estate agencies previously, I can honestly say hand on heart they are the best for the level of customer care that they provide. Many thanks.
Thoroughly impressed with every aspect of their service
Mrs H Graham
Lancaster Samms have done a fantastic job in selling our home. After being on the market with another agent for some time with no success we were beginning to feel a little dis-heartened. A colleague of mine recommended switching to Lancaster Samms and we haven’t looked back. They sold our home within a week of marketing it and we have been thoroughly impressed with every aspect of their service, particularly the way they have kept us informed at every stage. I feel they have really gone the extra mile and it really sets them apart from other estate agents we have dealt with in the past. A great example of this being the fact our sale was agreed by Charlie on Easter Sunday!
I have already recommended Charlie and Neil to other people I know who are thinking of moving – they are setting a new standard for estate agency in York!
I cannot thank Lancaster Samms enough for all their hard work in selling our home
Mr & Mrs Snowball
I cannot thank Lancaster Samms enough for all their hard work in selling our home, they took all off the stress out of it and their knowledge and expertise in this market place is second to none. Neil gives refreshing, honest advise which clearly works well as we sold our properly in a matter of days for the asking price, not an easy task in this challenging market.
I will confidently recommend Neil and Charlie’s services to anyone thinking of selling a properly and would never use another agent again (not that I’m planning on moving anything soon!)
I found your company to be unique from any other agencies
Mrs C Henderson
I would like to express my sincere thanks for your assistance in the sale of my house. I found your company to be unique from any other agencies, personal, courteous, prompt and extremely professional. From the initial valuation right up until the point of sale I felt that you were in complete control and guided me through the whole process with ease. You kept me informed, gave me advice, listened to my concerns and were always contactable.
I know that you will be an extremely successful agent as you have proved that already. I would like to thank you both for all your hard work and dedication and it goes without saying that I will recommend you without any hesitation
We were extremely well looked after
Mr & Mrs Oxendale
After a very poor response to the advertising of our property with the original estate agents, we were recommended by a friend to speak to Charlie and Neil at Lancaster Samms. Instantly they gave us a feeling of confidence by providing an extremely positive approach, sound advise, an eye for detail and very good communication skills.
The professional service provided by Lancaster Samms quickly resulted in the successful sale of our property.We were extremely well looked after, and we would not hesitate to recommend Lancaster Samms to any new vendor.